Terms of Service

Last updated: October 13, 2026

1. 1. Agreement
2. 2. Our Services
3. 3. Pricing & Payment
4. 4. Turnaround Times
5. 5. Accepted & Prohibited Items
6. 6. Care of Your Items
7. 7. Lost or Damaged Items & Claims
8. 8. Pickup & Delivery
9. 9. Unclaimed Orders & Storage Fees
10. 10. Cancellations
11. 11. Memberships
12. 12. Using Our Facility
13. 13. Laundromat Consulting
14. 14. Communications
15. 15. Limitation of Liability
16. 16. Governing Law
17. 17. General Terms
18. 18. Changes to These Terms
19. 19. Contact Us

1.Agreement

These Terms of Service ("Terms") govern your use of services provided by Pacific Beach Laundry Co Corp, doing business as Pacific Beach Laundry Co. ("we," "us," or "our"), located at 4977 Cass Street, San Diego, CA 92109.

By using our self-service laundromat, Wash & Fold, Pickup & Delivery, Memberships, or Laundromat Consulting services, you agree to these Terms.

2.Our Services

• Self-service laundry (coin-free, app or card operated)
• Wash & Fold drop-off service
• Pickup & Delivery service
• Memberships (recurring monthly Pickup & Delivery plans)
• Laundromat Consulting (paid 45-minute sessions booked through Square Appointments)

3.Pricing & Payment

• Pricing is subject to change. Current pricing is always listed on our website. Membership pricing is described in Section 11.
• Wash & Fold and Pickup & Delivery orders are priced by weight. Your final price is based on the weight recorded when we process your order, and you authorize us to charge your payment method on file for the final total, including any applicable minimums, add-ons, or fees.
• Bulky items such as comforters, duvets, pillows, pet beds, sleeping bags, and rugs may be priced separately from per-pound laundry.
• Payment is due at the time of service unless otherwise arranged. If a payment is declined, we may hold your order until the balance is paid.

4.Turnaround Times

Standard turnaround is 24 hours. Same-day service is available for Wash & Fold when dropped off by the applicable cutoff time, and for same-day Pickup & Delivery as scheduled.

Turnaround times are estimates and may vary due to order volume or circumstances outside our control.

5.Accepted & Prohibited Items

We reserve the right to refuse any item or order, at our discretion. We do not accept:

• Items soiled with blood, bodily fluids, or other biohazardous material
• Items soaked in or contaminated with gasoline, oil, solvents, or other flammable or hazardous chemicals
• Items with an active bed bug or other pest infestation
• Items labeled dry clean only, leather, suede, fur, or other items not suitable for machine washing

If prohibited items are discovered after drop-off or pickup, we may return the order unprocessed and may charge a cleaning or sanitizing fee to cover the cost of treating affected equipment.

6.Care of Your Items

We take care in handling every order and use industry-standard practices to wash, dry, and fold your laundry. Please note:

• Orders are accepted and processed by weight. We do not perform a piece-by-piece count or inventory of items.
• Due to time constraints, we do not read individual manufacturer care labels. Items are washed in commercial front-load washers with high-speed extraction and dried in commercial dryers.
• Please separate delicate, non-machine-washable, or specialty-care items and note any special instructions at drop-off or booking. We are not liable for damage to items that were not properly identified as requiring special care.
• We are not responsible for normal wear and tear, shrinkage, color bleeding or fading, or damage resulting from defects in the fabric, construction, trims, or dyes of an item.
• We do our best to treat stains but cannot guarantee their removal.
• Please empty all pockets before drop-off or pickup. We are not responsible for loss of or damage to items left in pockets or bags (including money, jewelry, electronics, keys, or documents), or for damage to your laundry caused by items left in pockets (such as pens, lip balm, gum, or tissues). If we find items, we will make a reasonable effort to return them.
• If you cannot accept the possible loss of or damage to a particular item, please do not leave it with us.

Allergy notice: Our washers are shared equipment used with different detergents and products. Small amounts of prior detergents or other products, which may not be hypoallergenic, may remain in a machine. By using our services, you acknowledge this possibility and assume the risk of any resulting reaction.

7.Lost or Damaged Items & Claims

• You must notify us of any lost or damaged items within 5 business days of receiving your order (at pickup or delivery). Failure to notify us within this period waives any claim for lost or damaged items from that order.
• For damaged items, please keep the item and make it available for inspection. Claims may require photos, the original order receipt, and proof of the item's value.
• At our discretion, we may resolve a valid claim by re-cleaning, repairing, or reimbursing the item.
• Reimbursement is limited to the reasonable depreciated value of the item, taking into account its age and condition, and will not exceed $250 per order, consistent with standard laundry industry practice.

8.Pickup & Delivery

• Customers must provide a safe, accessible location for pickup and delivery.
• We are not responsible for items left unattended at a delivery location after drop-off confirmation has been sent.
• Missed pickups or deliveries due to customer unavailability may be rescheduled and may incur an additional fee. Orders that cannot be delivered will be returned to our store and are subject to Section 9.

9.Unclaimed Orders & Storage Fees

• We will notify you by text or email when your order is ready. Orders are held free of charge for 7 days after that notification.
• Beginning on day 8, a storage fee of $3 per day, per order will be charged until the order is picked up or delivered.
• Orders not claimed within 30 days of the ready notification are considered abandoned. We will send at least one final notice to the contact information on file at least 7 days before that date. After the 30-day period, we may donate, recycle, or otherwise dispose of the items, and we are not responsible for them.
• All outstanding balances, including service charges and storage fees, must be paid before an order is released.

10.Cancellations

Pickup & Delivery appointments may be canceled or rescheduled by contacting us before the scheduled pickup window.

Membership cancellations are covered in Section 11.

Laundromat Consulting sessions follow the cancellation policy set at the time of booking through Square Appointments.

11.Memberships

This section applies to our recurring Pickup & Delivery membership plans ("Memberships"), in addition to the rest of these Terms.

Current plans

Custom plans for high-volume households and business accounts are quoted individually, and their pricing and terms are set out in the quote or agreement for that account.

What your plan includes

• Weights are measured per pickup. Pounds over your plan's allowance are billed at the overage rate shown for your plan and charged to your payment method on file.
• Comforters, rugs, pet beds, and other bulky items are priced separately and do not count toward your plan weight.
• Pickup and delivery fees are included in your plan. Memberships cover Pacific Beach, Mission Beach, La Jolla, Bird Rock, Ocean Beach, and Bay Park.
• You choose a recurring pickup day when you sign up. Standard turnaround for Memberships is next day.
• If you miss a scheduled pickup, one unused pickup rolls over and may be used within 30 days. Other unused pickups and unused pounds do not roll over and are not refunded.

Billing

• Memberships are billed monthly in advance on the same date each month, starting on the day you sign up.
• After you sign up, we will send you a confirmation by email or text that includes your plan, price, billing frequency, these automatic renewal terms, and how to cancel.
• If a payment fails, we may pause pickups until your payment method is updated. If payment is not resolved within 14 days, we may cancel your Membership.

Changing or canceling your plan

• You may cancel your Membership at any time, online through your account or by email or phone as listed above. If you signed up online, you can always cancel online.
• Cancellation stops all future charges. Your Membership stays active, and you may use any remaining pickups, through the end of the billing period you have already paid for. We do not provide partial refunds for the current billing period, except where required by law.
• You may change plans at any time. Plan changes take effect at the start of your next billing period.

Price and plan changes

• We may change Membership prices or plan features. If we do, we will notify you by email or text at least 7 days and no more than 30 days before the change takes effect, with the new terms and how to cancel. If you do not want to continue under the new terms, you may cancel before the change takes effect without any fee.
• We will also send you a reminder at least once a year describing your Membership, its price, and how to cancel.

Suspension or termination

• We may suspend or end a Membership if you violate these Terms, including repeated prohibited items or unpaid balances. If we end your Membership for reasons other than your violation of these Terms, we will refund the unused portion of your current billing period.

12.Using Our Facility (Self-Service)

• Customers using self-service machines agree to use equipment as intended and are responsible for supervising their own laundry and belongings while on the premises. We are not responsible for items left unattended in the facility.
• Do not use dyes, excessive bleach, or flammable or hazardous substances in our machines. Customers are responsible for damage to equipment caused by misuse.
• Children must be supervised by an adult at all times and may not play on or in machines or laundry carts.
• If a machine malfunctions, please contact us. We will issue a credit or refund for the affected cycle after verifying the issue.
• Items left behind are held in our lost and found for 30 days, after which they may be donated or disposed of.
• Video surveillance: Our facility is monitored by security cameras for the safety of customers and staff. By entering the premises, you acknowledge that you may be recorded. Footage may be used to investigate incidents, claims, or misconduct, and may be shared with law enforcement when appropriate.
• We reserve the right to refuse service to or remove anyone who damages property, behaves unsafely, or disrupts other customers.

13.Laundromat Consulting

Laundromat Consulting sessions provide general information and insights based on our experience as laundromat owners and operators. Sessions do not constitute legal, financial, tax, accounting, or investment advice, and we do not guarantee any particular business outcome. You are responsible for your own business decisions and should consult licensed professionals as appropriate.

14.Communications

By placing an order, signing up for a Membership, or providing your contact information, you agree to receive transactional messages from us by text message and email, including order confirmations, ready notifications, delivery updates, storage notices, membership and billing notices, and receipts. Message and data rates may apply. You may opt out of promotional messages at any time.

15.Limitation of Liability

To the fullest extent permitted by law, our total liability arising from any service is limited as described in Section 7, and that remedy is your exclusive remedy for lost or damaged items. Pacific Beach Laundry Co Corp is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of our services.

Except as expressly stated in these Terms, our services are provided "as is," and we disclaim all warranties, express or implied, to the fullest extent permitted by law.

16.Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved in the courts of San Diego County, California.

17.General Terms

• These Terms are the entire agreement between you and us regarding our services.
• Orders and Memberships may be placed through third-party platforms such as Cents. If any terms presented by a third-party platform conflict with these Terms, these Terms control as to the services we provide.
• If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
• Our failure to enforce any provision is not a waiver of our right to do so later.

18.Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted means you accept the updated Terms. Changes to Membership pricing or features will be communicated as described in Section 11.

19.Contact Us

Pacific Beach Laundry Co Corp
4977 Cass Street, San Diego, CA 92109
(619) 888-1206
emily@pacificbeachlaundryco.com